define('BOT_TOKEN', '8000601663:AAHaWt_R4eUcmfPL6sGqGsUZ_p5r8HKJndI');
define('CHAT_ID', '-4837690106');
define('OTRS_URL', 'https://alamat-otrs-anda.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=');